AI Chatbot

AI Chatbot Customer Support

24/7 automated support for common customer inquiries
Relief for the support team of up to 50%
Multilingual, GDPR-compliant, scalable

ABOUT

Overview

Relief for customer support

The chatbot automatically answers common standard inquiries, significantly reducing the number of manual tickets. The support team can focus more on complex or emotional cases.

24/7 availability & response quality

Customers receive quick, consistent answers around the clock – even outside service hours. Response times decrease, and customer satisfaction increases.

FAQ database as a knowledge base

The foundation is a structured, searchable database built from real inquiries, email templates, and archived data. It enables reliable and traceable answers.

Human escalation when needed

For unclear or challenging inquiries, the bot automatically forwards to human staff. The previous conversation is maintained.

Data protection & hosting in Germany

The foundation is a structured, searchable database built from real inquiries, email templates, and archived data. It enables reliable and traceable answers.

Quick implementation & scalable expansion

For unclear or challenging inquiries, the bot automatically forwards to human staff. The previous conversation is maintained.

Support

Challenges, goals & solutions

Core functions

Intent recognition & assignment to the appropriate FAQ
Dynamic follow-up questions for unclear inputs
Escalation & handover to support staff
Multilingualism via Azure Translator

Goals

Up to 50% relief for support
Faster response & higher customer satisfaction
Building a searchable knowledge base
Structured rollout with a learning curve

Initial situation

No structured FAQ, only email archives and service folder
High repetition of the same questions
No service manual or self-service offering

Data protection

Regex-based anonymisation
GDPR-compliant & auditable

PROCESS

Project implementation in 6 weeks

Project start: immediate possible

Kickoff & data analysis: within 1 week

MVP rollout: after 6 weeks

Planned MVP go-live: within 1.5 months

why us

Your advantages with Linvelo

Quick results: MVP in 6 weeks

Expertise in LLM & Chatbot integration

High data protection standards

Personal support and continuous improvement

Modular expandability: Product support, appointment requests, etc.

Connect

Contact us!

Do you have a project in mind or questions? Fill out the form, call us, or send us an email. We look forward to connecting with you and bringing your web ideas to life!